EE SMART HUB 2 change to third party due to upload lag

[Brownc1]

Can someone to the love of god help me?

I have been moved from bt to ee and the upload lag ping for gaming is like 3k jitter.

i am wanting to try fix this by getting new third party hub but unsurprisingly ee hub isn’t great to do this and will get double Nat? 
Can anyone help 

[Brownc1]

Ok so I’ve created an account. 
I’ve logged in and found the hub .

now it’s saying will I connect device phone or Ethernet. 

I thought was phone and says use the splitter but the splitter on one side does not fit into anything 

[JimM11]

@Brownc1 Phone to the RJ11 just the same as the EE Router is connected. You do not need a splitter!

[Brownc1]

Asks for user name and password

Is that from back hub mate 

[JimM11]

@Brownc1 It could be that, if not the same as your account from earlier!

[Brownc1]

Says from my internet provider isp

[JimM11]

@Brownc1 From the earlier link

Broadband username or login name:	bthomehub@btbroadband.com
Broadband password:	BT

[Brownc1]

I’ve nkw logged in and it’s set up 

upload and download look low.

what do I do now mate plz

[JimM11]

@Brownc1 Does the tp indicate that you are online and connected?

[Brownc1]

Hi mate do download and upload good back to normal. 

just done speed test upload jitter now max 300 which is a crazy improvement 

and on bufferfloat test I’m graded c now not F

But download ping is bit higher and I’ve just tested online game and it’s probably now worse 😞

[JimM11]

@Brownc1 Are you ethernet connected with your PS5 not interested in the wireless wifi yet!