EE - PHONE + BROADBAND NOT WORKING

[Seano4D]

Hello all, 
im having problems with EE ever since I signed up to them, I went with a broadband connection that was free for 3 months (then they took 165 payment on first month and couldnt tell me the reason) (I have since been refunded but now payments are not being taken from my account but EE are threatening to cut me off) (broadband bills not being taken out but mobile bill is)

the only way I can make a payment is to call them or use the app (which is severly broken)

I made a silly choice to change my sim to EE contract too as its cheaper with the broadband but since they activated that my calls function ingoing/outgoing are now forever disabled (so I cant call EE to sort this out) (I also have checked my phone settings over and over to see if its something disabled on my end but it is not)

Is there any way to contact EE without the App or Telephone number? 
the app is terrible and never loads and my calls are broken (mobile internet + mobile texts works fine)

[JimM11]

@Seano4D HELP to 66033, GUIDE to 66033 as text's or dial 150 from your EE Mobile, and say you want to talk about your broadband account!

Help above and the Contact us explains it all!

[Schockwave]

@Seano4D , just to add, you will now have to wait until the morning, as no one will answer now, as EE customer service is closed, but will be open from 0800 hours.