EE Home & My EE App wont work with new Smart Router

[MrJohnH]

I'm getting beyond fed up with EE. I've upgraded to new faster broadband router in order to have more control but it does not work.

The EE Home app won't connect to the router, I've tried to reset the router back to factory default, I've removed and reinstalled the app several times on mayn different devices and it wont connect to the router even when trying to connect via the QR code or manually inputting the network name and wifi password.

I tried to use wifi controls button when in the My EE app and even this won't work. All I want to be able to do is add devices to groups and be able to block th internet for specific devices to get the kids off the wifi.

[Leanne_T]

Hi there @RarelyMagic 

Thanks for coming to the community. 

I am sorry the pairing is not working for you in the app, if you could please get back in touch with our broadband guides and they will continue the troubleshooting with you to get this looked into. 

Thanks. 

Leanne. 

[Richard500]

I have been having the same issues with the App, plus I can't change the wifi address so can't change the Admin password,  even if the App opens I can't select anything. 

[XRaySpeX]

@Richard500 : What is the name of the EE BB plan you are on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

[Richard500]

Sorry , I can't find a name for the product but is "up to" 900mbps / delivering 700???
it's running fine.

It's just that I load the Settings page but can't  enter any passwords.  Even starting up the IP address is Https .... 

I have rebooted the router - no change
It's as if I am lock out.

[Richard500]

I will call the number you let me have

Thank you for your advice

[Richard500]

I am pairing ok, it's gaining access to enable me to change the passwords to something I can recall easier.