Good afternoon,
I have had SIM only with EE for a while so I already had an EE account. I had BT broadband but this past Thursday rang EE and got them to merge the broadband over to EE so that it could be under one account. On Friday I received the router and Internet is working, however when trying to link the EE broadband to my EE, I was told to call. They said the order hadn't gone through (how is this possible if I've received the router and the internet is live) and that they had put it through again, that it would be resolved today. Still had the same issue today, contacted again to be told the order still isn't complete - what is going on?
Was also told on Thursday I would recieve a call back Friday discussing some details of the contract, nothing, asked about it 9am this morning and they said they could see the call back was still active and I would be called today - still nothing.
Any help would be appreciated, thank you
