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EE Broadband Plan And Fees

dave_m_moore
Investigator
Investigator

‎11-08-2023 12:09 PM

Why can I not see my EE broadband plan and transactional fees when I log into my EE account? I can only see plans and fees associated with my mobile contract - not with my broadband.

Thanks,

Dave

0 Helpful
2 REPLIES 2
XRaySpeX
Grand Master
Grand Master

‎11-08-2023 02:24 PM

@dave_m_moore : Haven't you added your BB a/c to your MyEE?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Mustrum
Ace Contributor
Ace Contributor

‎11-08-2023 04:48 PM

@dave_m_moore   you just need to add your broadband details to your online MYEE account.

I am sure CS will help if you need assistance to do so.