Hi all,
I've recently switched from BT broadband to EE broadband and received a new EE Smart Hub Plus as part of the switch. Since the switch, I've noticed Internet performance is significantly worse with EE than it was with BT.
Generally everything feels that little bit slower, but for some web sites, including sites like the BBC, Sky, even the EE site, the web sites will load very slowly or even timeout completely, then suddenly load and work perfectly.
I work a lot from home, and everything on my work laptop, working via VPN, feels much slower, including logging in, copying files, accessing internal apps, etc.
Both my main home PC and work laptop use wired connections to the hub. Hub (SH31B) firmware version is r1.35.0-R-1138091-PROD-83002, downstream sync speed is 76.49 Mbps, upstream sync speed is 19.56 Mbps. Hub uptime was 2 days, 6 hours, and going by the log it restarted itself just after 3am in the morning (no idea why).
I've tried testing my broadband service via the Smart Hub, but it just seems to take me to my EE home page, and if I try to test via the EE app it tells me that, "Your home connection could be improved", but provides no detail. It suggests it's going to run further tests and restart my hub. The hub then restarts, but there doesn't appear to be any improvement in performance.
I think I might still be within my contract cooling off period so I'd be interested to hear from others if this experience is typical or if I might have some kind of fault on my service. Unfortunately I've already returned by BT Hub so I can switch that back in to determine whether or not the hub is the problem. Looks as if EE technical support is as bad as BT's so not very hopeful there, but I'm awaiting a call back from them anyway. Assuming I can still cancel my contract, I'm already wondering if I should consider switching to an alternative provider.
Would appreciate any feedback/thoughts.
