The EE Community

Account cancelled WRONGLY by EE agent! Stuck in US with no phone!

I've been an EE customer for YEARS. Contracts and then just monthly pay as you go scenario. They screwed me about with access when in USA, so i was obliged to go to a much more expensive bill just to get the roaming i needed. Then it seemed like a co...

Mobile signal

I'm about to move house and would like to join EE for my broadband (no mobile or tv, just broadband). I noticed that my current pay as you go O2 mobile had no signal at the new house which means i have to change supplier. As I'm going with EE for my ...

EE App

What absolute crock of , joined EE mobile and broadband in March and still unable to access the alleged App, got to be close to 30 calls to guides and technicians plus visiting EE shops and not one person has been able to get access for me after movi...

a great service

All started on March 5 when BT connected us to the fibre network.  (A two months exercise, but that is a different story)The internet was perfect and quick but over the next few days we were to find that we could not receive any phone calls.  Nice an...

SMS

Hi EE Team,I have an active EE SIM ******** I topped up £5 , but I’m not receiving any verification SMS from WhatsApp or other services. Can you please check if there's a block or issue on my number regarding international or short-code messages?Than...

EE are thieves

Upgraded my contract and chose to add a smart watch to the account. I recieved parcel next day with a watch strap and a protector ( minute one kit ) the device was missing from the parcel with no signs of tamper. I've been through the whole complaint...

A bug in EE application with Scam Guard

Hello, I just found that when you want to upgrade a sim only tariff - it adds Scam Guard price 2 times. On the video you can see that base tariff price is 17£, but if I add Scam Guard on the first screen it changes price to 18£ and then on checkout p...

Programme descriptions in Guide are woeful

I’ve had BT for years and am now stuck with EE.Its onscreen guide to programmes and episode breakdowns is just dreadful.Some don’t include episode numbers and titles.  Here’s the description for every episode of “The Sopranos”, regardless of the titl...

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

Hi I want 5 sim only and home internet