Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New EE

JN20
Investigator
Investigator

‎02-12-2023 09:21 AM - last edited on ‎02-12-2023 09:22 AM by

I am set to go live on the 4th of December 

I ordered on the 1st  of December 

I was supposed to arrive today the 2nd but it say delay 

contact me back 

*********

 

[mod edit: removed personal details from the public forum]

@G. Christmas 

0 Helpful
12 REPLIES 12
XRaySpeX
Grand Master
Grand Master

‎02-12-2023 09:52 AM

No, you will need to take this up with CS.

What was supposed to arrive today if you don't go live until the 4th? Do you mean the router hasn't arrived?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Leanne_T
EE Community Support Team

‎02-12-2023 10:20 AM

Morning @JN20 

Thanks for coming to the community. 

Have you placed an order for home broadband or have you ordered a different device? 

Speak soon 🙂

Leanne.

JN20
Investigator
Investigator
In response to JN20

‎03-12-2023 01:30 PM

Just to go live tomorrow and I don’t have my equipment yet I am not paying until I have my router

smart hub plus 300 

with hybrid connect 

0 Helpful
JN20
Investigator
Investigator
In response to Leanne_T

‎03-12-2023 01:42 PM

hi I have placed an  for home broadband date on the 1st of December .

then my router was due on the 2nd for December (yesterday )but it has a delay)

dont know how long it will take 

then  I am still waiting for my router to arrive 

but I am due to go live tomorrow the 4th December 

can I use an old Ee router 

 

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to JN20

‎03-12-2023 01:48 PM

@JN20 : Probably! What is your old EE router.? Practically any router will work on Full Fibre (FTTP) but you may not get the expected performance.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
JN20
Investigator
Investigator
In response to XRaySpeX

‎03-12-2023 01:55 PM

EE smart hub the white one 

or can I use a BT smart hub 2 

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to JN20

‎03-12-2023 02:28 PM

Either!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
JN20
Investigator
Investigator

‎03-12-2023 02:45 PM

Please can someone try giving me more information about this 

Friday, 1 December 2023
You placed your order
 
for Broadband
 
 
 
 
Saturday, 2 December 2023
Equipment delivery
Awaiting Dispatch
Delayed
Estimated delivery date:  2 Dec 2023
Your equipment is waiting to be dispatched. However, we have encountered a delay and therefore, it may take longer for us to deliver your equipment.
You will receive
Equipment
Smart Hybrid Connect
Serial number
-
Equipment
Smart Hub Plus
Serial number
-
Equipment
Hybrid Connect early set-up leaflet
Serial number
 
 
 
 

Today - Sun 3 Dec 2023

 
Monday, 4 December 2023
Service activation
 
for Broadband

Fibre broadband activation on an existing fibre connection at your home

can someone let me know how long I will have to wait for my router 

and I am go live tomorrow 

0 Helpful
JN20
Investigator
Investigator
In response to JN20

‎03-12-2023 02:52 PM

Please can someone try giving me more information about this 

Friday, 1 December 2023
You placed your order
 
for Broadband
 
 
 
 
Saturday, 2 December 2023
Equipment delivery
Awaiting Dispatch
Delayed
Estimated delivery date:  2 Dec 2023
Your equipment is waiting to be dispatched. However, we have encountered a delay and therefore, it may take longer for us to deliver your equipment.
You will receive
Equipment
Smart Hybrid Connect
Serial number
-
Equipment
Smart Hub Plus
Serial number
-
Equipment
Hybrid Connect early set-up leaflet
Serial number
 
 
 
 

Today - Sun 3 Dec 2023

 
Monday, 4 December 2023
Service activation
 
for Broadband

Fibre broadband activation on an existing fibre connection at your home

can someone let me know how long I will have to wait for my router 

and I am set go live tomorrow 

0 Helpful