New EE

[JN20]

I am set to go live on the 4th of December 

I ordered on the 1st  of December 

I was supposed to arrive today the 2nd but it say delay 

contact me back 

*********

[mod edit: removed personal details from the public forum]

@G. Christmas 

[XRaySpeX]

No, you will need to take this up with CS.

What was supposed to arrive today if you don't go live until the 4th? Do you mean the router hasn't arrived?

[Leanne_T]

Morning @JN20 

Thanks for coming to the community. 

Have you placed an order for home broadband or have you ordered a different device? 

Speak soon 🙂

Leanne.

[JN20]

Just to go live tomorrow and I don’t have my equipment yet I am not paying until I have my router

smart hub plus 300 

with hybrid connect 

[JN20]

hi I have placed an  for home broadband date on the 1st of December .

then my router was due on the 2nd for December (yesterday )but it has a delay)

dont know how long it will take 

then  I am still waiting for my router to arrive 

but I am due to go live tomorrow the 4th December 

can I use an old Ee router 

[XRaySpeX]

@JN20 : Probably! What is your old EE router.? Practically any router will work on Full Fibre (FTTP) but you may not get the expected performance.

[JN20]

EE smart hub the white one 

or can I use a BT smart hub 2 

[XRaySpeX]

Either!

[JN20]

Please can someone try giving me more information about this 

Friday, 1 December 2023

You placed your order

for Broadband

Saturday, 2 December 2023

Equipment delivery

Awaiting Dispatch

Delayed

Estimated delivery date:  2 Dec 2023

Your equipment is waiting to be dispatched. However, we have encountered a delay and therefore, it may take longer for us to deliver your equipment.

You will receive

Equipment

Smart Hybrid Connect

Serial number

-

Equipment

Smart Hub Plus

Serial number

-

Equipment

Hybrid Connect early set-up leaflet

Serial number

Today - Sun 3 Dec 2023

Monday, 4 December 2023

Service activation

for Broadband

Fibre broadband activation on an existing fibre connection at your home

can someone let me know how long I will have to wait for my router 

and I am go live tomorrow 

[JN20]

Please can someone try giving me more information about this 

Friday, 1 December 2023

You placed your order

for Broadband

Saturday, 2 December 2023

Equipment delivery

Awaiting Dispatch

Delayed

Estimated delivery date:  2 Dec 2023

Your equipment is waiting to be dispatched. However, we have encountered a delay and therefore, it may take longer for us to deliver your equipment.

You will receive

Equipment

Smart Hybrid Connect

Serial number

-

Equipment

Smart Hub Plus

Serial number

-

Equipment

Hybrid Connect early set-up leaflet

Serial number

Today - Sun 3 Dec 2023

Monday, 4 December 2023

Service activation

for Broadband

Fibre broadband activation on an existing fibre connection at your home

can someone let me know how long I will have to wait for my router 

and I am set go live tomorrow