Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

EE App shows Smart Hub Plus when I have a Smart Hub Pro

Ewan15
Skilled Contributor
Skilled Contributor

‎10-12-2024 07:57 AM

The Broadband section in the EE App shows a Smart Hub Plus image and Label.

When I click on it I get an Image of a Smart Hub Plus, however when I scroll down to the bottom of the page I see a section

About your Smart Hub Pro

Is this normal?

0 Helpful
4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎10-12-2024 08:04 AM

Yes, it appears that the app's images haven't been updated for the SH Pro.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Dukesy1
Contributor
Contributor

‎10-12-2024 08:33 AM

IMG_4796.png

0 Helpful
Dukesy1
Contributor
Contributor
In response to Dukesy1

‎10-12-2024 08:34 AM - edited ‎10-12-2024 08:36 AM

The EE app was updated yesterday and on my app is showing the correct hub and extender pictures.

JimM11
Brilliant Contributor
Brilliant Contributor

‎10-12-2024 09:26 AM

@Ewan15 You should be able to see that the app info is at least matching your status screen web manager page?

0 Helpful