Firstly, apologies. I pressed the reply button on your last post followed by “solution”, thinking that I could post my solution. Instead of which it has ascribed the solution to your post. I am a novice at this.
Well, I did find a solution….at least for my circumstances. It appears that the EE App will only connect to the hub if you use the ‘network name’ and ‘Wi Fi’ password which came with the hub. Having changed those variables resulted in the App connecting immediately. Following the linking up, I modified both variables to my preferred options and the App still works.
Unfortunately, two of my three wi-fi extenders lost connection and when I reset them, the lights refuse to go solid red and I cannot pair them with the hub. Will try turning off, leaving off for some time and trying again. Otherwise back to the helpline.
in my earlier phone call i was assured that the ‘ tech guys’ would look into my problem and see if they could resolve the issue. Nothing of the sort. Nothing had been done. Surprised?
To their credit, I received my requested phone call (using the link previously sent to me on messages) within two minutes. George, my guide (!) was stumped. He was aware of the widespread problem, but not of the solution to it. To his great credit, he sought out further advice which he then shared with me (as outlined above). Before testing the offered solution I had to go to collect a grandchild from his school; George said that he would phone back at a specified time, which he did. Very impressed. Big thank you to George.
Obvious question: why is this information not provided with the hub ( ie, don’t change the default wi-fi name and wi-fi password until you have linked the hub with the EE App) and why is this information not circulated on this forum and/or on the appropriate section of the EE website?
Anyway, back to those WiFi extenders. Any thoughts on those?!
Cheers.
