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EE 1.6gbps - Question relating to fibre modem and supplied Hub

Ultrabeat
Contributor
Contributor

I have ordered the 1.6gbps package from EE which should be going live on 5th December. 

I am currently on BT's Full Fibre 900, so already have the small white fibre model box in my home, but what I would like to know is if this Fibre modem is actually capable of speeds greater than 1gbps, or if an engineer will be needing to change this on the day?

I guess second to this, is the new EE Hub also the modem? I use my own networking equipment and I am trying to prepare what I need to be able to support the upgrade on day one. I know I will be able to put the EE Hub in bridge mode if this is the case, I am just also unsure how many 2.5g ports the new hub has?

41 REPLIES 41
Ollmall
Established Contributor
Established Contributor

I'd be careful with this package, especially if you use custom equipment which you kind of have to in order to take advantage of it.

The included 'Smart Hub' has a 2.5gb WAN port but the LAN ports are all just regular ol' single gig ports which means your wired clients won't get anything higher than around 940mbps in real world. The problem when using custom equipment is that EE are still using PPPOE for authentication which was introduced in the 90s when dial up was still prevalent. The overhead and limitations of PPPOE are significant at anything over a gig. Even with high end business level equipment, you will struggle to maintain or even reach that full 1.6gb especially once you start adding security such as IPS/IDS.

I upgraded to the 1.6gbps plan and it's been nothing but pain. Customer service have no idea how to support it (I was told at one point it didn't exist and that I was talking about WiFi 6 as if I was an idiot). It's also insanely expensive for what you get and the speeds are NOT symmetrical.

I've had such a bad experience that I'm paying the several hundred pound penalty to leave my service early and go with an alternative provider that uses DHCP and will provide a 2.3gbps symmetrical service for £25 a month less.

cliffy37
Established Contributor
Established Contributor

Never experienced any issues myself with third party equipment. Currently on the 1.6Gbps package and see 1.5 to 1.6Gbps download speeds from Steam. Max speed test has peaked at 2.1Gbps, using an ASUS AXE16000 (soon to move to WiFi 7)