Direct debit.

[marktomlinson44]

Join EE IN JANIARY FROM BT, MISTAKE!

no trouble with BT DD FOR YEARS and now every month Ee have failed to collect even though I went to the EE to set it up.

Now abroad and struggling to paid due to web site saying not available all the time.

i see they have already charged me overdue payment as they aren’t taking any blame by the looks of things.

what’s the best way to pay when you aren’t in Europe?

[marktomlinson44]

Still stuck abroad and with EE failing to action DD AGAIN  even after it was set up them from the EE SHOP. WORSE THING I ever did moving from BT TO EE in January for no gain just loads of hessel and payment issues followed by threats of disconnection , late charges, and reconnection charges. Amazingly can’t log in from abroad and have tried many times over the last week so don’t know what’s happening there!

hopefully someone from EE WILL READ THIS and not disconnect me before I get home and find out why they have messed up my DD THREE TIMES now over 4 months. And also get my bill paid.

wish I never moved to EE.

FEELING VRY FRUSTRATED AT PRESENT WITH EE!,

[XRaySpeX]

This user discussion forum can have no access to your specific account. You need to raise this with CS.

[Leanne_T]

Hi @marktomlinson44 

Thanks for coming back to us, I am very sorry you have been unable to log into the account and the direct debit has failed. 

We have no account access on the community to check the account and make sure the broadband stays active. Please call us as advised on +44 (0)7953 966 150 from any phone, and the team will be happy to help you get this sorted 🙂

Leanne.