Direct Debit

LeclercSZN · ‎08-09-2023

My Direct Debit was returned and I'm planning to pay it today, do I need to manually pay it or will they attempt to take it automatically again?

XRaySpeX · ‎08-09-2023

EE will try once more for the final time about 1 week later.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎08-09-2023

EE will try once more for the final time about 1 week later.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Leanne_T · ‎09-09-2023

Hi @LeclercSZN

Thanks for coming here.

We’ll make a second attempt to collect the payment around 7 days later.

If the second attempt fails, and you haven’t made a payment already, your Direct Debit will be cancelled, and a failed Direct Debit charge may be applied to your account. You can find details on charges here.

Full details can be found in our Problems Paying Your Bill and Available Help, page.

Leanne.