I signed up to have BB on 11/10. I was told it would be installed in my new place as I was moving on 5/11. Since then 2 of my orders have been cancelled for a reason EE can't even tell me, mind you I work from home and in urgent need of BB. My 3 order got booked for 16/11. The engineer showed up on and did half the job (the inside job) then told me he would come back at 2pm that same day with another engineer as there was a tree (lol) in the way and he needed another engineer to do the outside job. I never heard back from that engineer. When I chased I was told oh sorry we don't know what happened and why he didn't come back but we will book a new slot for you on 4/12....crazy!!! The day before EE calls me to say that slot needs to change but when I asked why they couldn't tell me. My slot has now been booked for 23/12...like are you kidding me!!!! I was supposed to have BB installed on 5/11 and it is now 5/12 and I still have nothing. I can't work, I can't make any calls, I can't watch TV and all I get from EE is eeeerrrmmm we can't give you any answers. Is this even legit to act like this as a service provider? I absolutely will take this further, it's disgusting and the worst service I have ever experienced.
