Hello . We switched to EE in October from Sky and have had disconnection issues from the WiFi hub since it was installed. ( Essential Fibre 36 )
The lights on the hub never change but basically we will lose connection every day several times a day. Sometimes it is literally just a case of only one tablet being used at any one time as soon as the other picks one up, it disconnects as it cannot cope with 2 devices. Leave it a few minutes and you can get back on albeit at a very slow speed initially ( speed checks show anywhere from 0.5mb to 5mb) but then eventually back to around 19mb.
Devices are mobiles , desktop, Printer etc. Only 2 people in household. No TV streaming . So not exactly pushing the limits I wouldn’t say.
6 Engineer visits so far. 2 In house from EE and 4 openreach. Line tests fine every time but the last 2 openreach showed us the screen which showed the router keeps disconnecting every 5 minutes or so which they said isn’t right at all so a new router was sent.
Exactly the same with the replacement so nobody seems to know the answer! Sockets checked by openreach ( master socket no others in house)
Every time we contact , it apparently shows as a definite fault at EE CS end but yet openreach say absolutely no faults and EE cs don’t understand what they are seeing basically.
Although we have had many line problems in the past (being end of exchange and part fibre it is slow anyway) but these were all identified and fixed as trees rubbed through but the faults were complete loss or intermittent with router lights going off.
This is completely different and I am not sure if it is coincidental that it started after switching to EE hub or is there a reason it could be just this hub as honestly if the engineers cannot understand why, I definitely don’t! We are able to leave as the guarantee was 30mb and we don’t ever hit 21mb but if it is a line issue, this doesn’t help either.
Any help really appreciated!!
