Delay in migration from Plusnet

[Jaggies]

My Plusnet contract expired last month (March), and when I rang them to renew I was advised that I could no longer have a landline. In order to keep the phone number, I would need to migrate to EE. (I know there are other options).

I was given a migration date of April 7th, but this has been moved back to April 24th for some reason, with no communication from either provider, other than an email from EE advising me of a change to an engineer appointment, which I don't need, and subsequently has been cancelled. I suspect I know the reason - I have been charged by Plusnet in advance for the month leading up to the new date, and would presumably need a refund if the migration went through on the original date.

Has anyone else who has migrated from Plusnet had a similar experience?

[XRaySpeX]

@Jaggies : What BB plan have you ordered from EE & which did you have from PN?

You should get a refund from PN for any time after your actual migration date, not from the original date which has now been changed.

[Jaggies]

It's Broadband and Digital phone I have signed up for. It's the simplest way to keep my current landline number, although as I said in my original post, I am aware of other options.

I received my EE router and phone adaptor during the week before the original start date, so I'm good to go when the switch-over finally happens.

I'm not too worried about the delay, I just wanted to know if this is a common occurrence, or perhaps there's some form of technical issue. I know Opereach ordering systems can be problematic at times...

[XRaySpeX]

BB & Home Phone is the general product but what BB plan within it? What is the name of the EE BB plan you are on including its speed? Same for what you had from PN.

[Jaggies]

Service is the same as I had with PN - VDSL2  (FTTC) nominally 80/20, but in practice a good deal slower.

Package details
Fibre 67 Core
Digital Home Phone
Pay Per Call

I'm also on a static IP at the moment and IPv6 as a triallist, and I'm aware I'll lose the static IP, but good to find out that I should have IPv6 when EE goes live.

Thanks for taking an interest/

[XRaySpeX]

As it's a like-for-like migration there should not be any issues.

What does BT Wholesale Broadband Availability Checker > Address Checker estimate for your address? Post the whole table, the text below it and the line above it, blanking out your address.

IPv6 is implemented on New EE BB.

[Jaggies]

Address (redacted) on Exchange (Redacted) is served by Cabinet 5

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability WBC SOGEA AvailabilityHigh Low High Low      VDSL Range A (Clean) VDSL Range B (Impacted) G.fast Range A (Clean) G.fast Range B (Impacted) 

70.6	49.2	15.4	9.9	44	Unavailable	Available
68.2	44	15	8.5	35	Unavailable	Available
--	--	--	--	--	Unavailable	--
--	--	--	--	--	Unavailable	--

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessFTTP on Demand

330

50

--

Available

--

Other Offerings Availability DateVDSL Multicast

Available

Exchange Product Restrictions StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction

N

Y

N

FTTP is not available.

The exchange is not in a current fibre priority programme

As a WLR withdrawal exchange, product restrictions apply

SOADSL is not restricted at the exchange

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

ADSL, ADSL2+ and SOADSL availability: If shown at FTTP or SOGEA premises,ADSL, ADSL2+ and SOADSL are not available to order due to WLR Withdrawal stop sell rules. CPs should order FTTP or SOGEA. Copper products are only available by exception.

[XRaySpeX]

No sign of any issues. The delay must be due to availability of OR eng. which is needed, not for home visit, but to move connection in exchange from PN's kit to EE's kit.