Credit refund for broadband

[racca]

Hi,

my latest bill says that I will be sent a cheque for the credit in 14 days but this was over a month ago. Just wondered if the delay was usual at the moment before I spend ages on trying to call and get through.

many thanks

[Mustrum]

@racca  you will need to gice CS a call.

However I thought they may have credited your account, so you get a lower bill next time?

[XRaySpeX]

Is this a credit from leaving EE BB?

[racca]

Hi,

thanks for answering, yes it’s a credit from leaving EE

[XRaySpeX]

Yes, that's why it's being refunded by cheque as it can't be added to your closed a/c.