Credit refund for broadband

racca · ‎19-07-2022

Hi,

my latest bill says that I will be sent a cheque for the credit in 14 days but this was over a month ago. Just wondered if the delay was usual at the moment before I spend ages on trying to call and get through.

many thanks

Mustrum · ‎19-07-2022

@racca you will need to gice CS a call.

However I thought they may have credited your account, so you get a lower bill next time?

XRaySpeX · ‎19-07-2022

Is this a credit from leaving EE BB?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

racca · ‎19-07-2022

Hi,

thanks for answering, yes it’s a credit from leaving EE

XRaySpeX · ‎19-07-2022

Yes, that's why it's being refunded by cheque as it can't be added to your closed a/c.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP