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Please help regarding home broadband!

Donpawan
Visitor

‎20-07-2022 06:03 AM - edited ‎20-07-2022 06:04 AM

Im a BT user who was mislead to leaving BT to join EE for home broadband services. I was told by BT that someone (i assume EE) was trying to take over the line at my address and to contact them before the 19th of July before 1 pm. I contacted BT before the deadline and was told that I would be charged a hefty sum of money for cancellation fees to which I replied by instructing them to deny the request to takeover the line at my address, which they ended up doing successfully. However I got an email from EE at like 3.30am on the 20th of July 2022 (the next day after I denied the request to takeover) saying my broadband is up and running. I'm very much confused about what I should do. I'm a student here studying in the UK and have no means of paying large cancellation fees which is why I denied the EE takeover request before the contract started (which was supposed to be from the 20th of july). Someone please help.

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2 REPLIES 2
Christopher_G
EE Community Support Team

‎20-07-2022 09:04 AM

Hi @Donpawan

 

Welcome to the community.

 

There is a chance that the message your received was an automated one. I would recommend speaking to our Broadband Support team so that they can look into this and confirm exactly what has happened.

 

Let us know how you get on.


Chris

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XRaySpeX
EE Community Star
EE Community Star

‎20-07-2022 02:23 PM

Welcome to EE's Home Broadband Forum.

What does it say after you log into the router:

  • For a BrightBox: in the Internet section on the initial Status page or
  • For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the IP addy. 


Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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