Contract renewal ripoff.

[Ajmrac59]

So you get the contract renewal letter and although more last time you try to start the new contract. 

phone up and after 2 calls and 1 1/2 hours of pain, they admit that the letter they sent must be wrong as they cannot start the contract at that price (£36) but offer is at £47!!

try to escalate as you have a letter with the price and no manager is available and get told maybe go into a store and see if they can help. 

What is happening, scamming existing customers! 

have raised a complaint and see where it goes, also sent it all to ofcom, for false advertising. 

[XRaySpeX · Accepted solution]

OFCOM don't handle individual complaints. You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks or come to a deadlock you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .