Constant Buffering With Streaming Services

[Simon10011]

I have moved over from BT to EE, So far worst mistake I have ever made.

The buffering while streaming is a nightmare. I am streaming the usual Netflix, Disney and Youtube via my Sky box. I have reset my Smart Hub, tested the connection through the EE app and had them restart my hub. EE state no issues in my area.

Anybody have any suggestions to fix such issue, Its becoming impossible to watch anything. 

[NettieLondon]

Hi All,

I changed from BT to EE at the beginning of July.   I have had buffering issues since day 1 and its so irritating and enfuriating.   I didn't have any issues on BT but ever evening constant buffering on EE.

I am currently trying to watch something on iplayer.  It buffers for 10 seconds every couple of minutes. 

I'm fed up of calling EE and after doing the speed test and them restarting then tell me its my TV!!! so now i have to change my TV to get basic internet in the middle of london!!?  

I sent my BT router back as otherwise they charge me, so i can't try that. 

I would like to move back to BT. but i am stuck with this contract.

Has anyone got any other solutions please? 

thanks

[Mikes18]

someone in another thread suggested depowering the fire stick to reboot it. I tried it and the effect was immediate. I also have just switched from BT to EE broadband. Same issue for first 2 days. Now sorted. 

[Leanne_T]

Morning @Mikes18 

Thanks for sharing and I am really pleased this is now sorted for you. 

Leanne 🙂