Connection to security camera and ring doorbell.

[JimM11]

@Motty4653 Do you need anything, your post is empty?

[Motty4653]

Hi yes since installing my new router I have not been able to gain information from my security camera and ring doorbell. It states it needs 2.4 ghz to connect the new one I think is 5ghz can this be solved.

[XRaySpeX · Accepted solution]

Try on the Advanced > Wireless Settings page to temporarily disable the 5 GHz WiFi band & move off the Smart channel while connecting problematic 2.4 GHz devices.

[Motty4653]

Hi thanks how to i access the advanced settings you stated in your email I not very good with tech.

[XRaySpeX]

Login to your EE SH/SR at http://192.168.1.254 with the admin password on the bottom of the slider label on the back of the router. 

[Motty4653]

Thanks what’s is ee SH/SR.

[XRaySpeX]

Your router, either a Smart Hub or Smart Router.

[Motty4653]

Many thanks I’ll give it a go. 

[Motty4653]

Hi thanks for the advice all devices now connected.