Connection keeps dropping

[Wishwoo]

Connection drops quite frequently which is proving very annoying and inconvenient when working from home. Speed checks normally say good speed so that’s not an issue - what causes the connection to frequently drop? 

[Debbie_G]

Hi @Wishwoo.

Welcome to the Community.

I'm sorry to hear your connection keeps dropping, especially when you're working from home.

Does this happen on all devices, or just one particular device? Also, are your devices connected over WiFi, Ethernet, or a mixture of both?

When the connection drops, do the lights on your hub change at all, or does the connection come back on its own after a short time?

Debbie

[XRaySpeX]

Is it the BB as a whole dropping or just the WiFi connections? Do Ethernet connected devices stay working? What colours are the light sequence when it happens?

BB issues are rarely widespread but specific to your own line.

If it is a neighbourhood issue, you could consult Check service in your area  to see if any faults are being attended to in your local area. You may also Report a Problem there.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

Which EE router & WiFi extenders, if any, do you have (read label or post a pix)? What is the name of the EE BB plan are you on including its speed?