Connection Speed on 1.6gbps

[RobbieBark]

Just got EE broadband activated today moving from Zen. On Zen was getting the full 1.6gbps but now Ive moved to EE Im getting 1.03gbps - below the 1.3gbps speed guarantee... Initially I was getting below 1gbps but realised the Ethernet EE supplies is Cat 5e so technically not able to handle over 1gbps and once changed to an Ethernet cable I have from an Eero it went above... but cant seem to figure out the speed drop... 

[bobpullen]

@RobbieBark - thanks, that confirms that the Ethernet negotiation rate between hub and ONT is all fine and dandy. I'd get onto the helpdesk if you haven't already.