Connecting memory device to USB port on smart router
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
04-07-2022 11:50 AM
I have connected a Samsung memory device to my smart router. The smart router manager shows status as 'connected' but I am unable to work out how to access the files on the device. Any help or advice would be greatly appreciated. Kind regards, bryan R
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
04-07-2022 01:34 PM
Hi @bryanR.
Welcome to the community.
Have you been able to access files on any other connected devices?
Jon
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
04-07-2022 01:38 PM - last edited on 04-07-2022 04:51 PM by Leanne_T
**Edited for @XRaySpeX to include the image below***
If Win, have you enabled SMB 1.0 File Sharing Support in Program Features?
In File Mgr click on Networks / Computer / SmartRouter to see the USB attached drive. See below but pretend "BrightBox2" is "SmartRouter":
tba
I expect iMacs are similar.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
04-07-2022 02:23 PM
Hi Jon,
Thank you for your thoughts. I've never connected anything else to the USB port but, I am able to access files on the devices connected on Ethernet and Wireless
Bryan
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
04-07-2022 04:09 PM
Hi @bryanR
It's likely the port doesn't deliver enough power for the HDD to run. The Samsung M3 is not a SSD drive.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
05-07-2022 02:13 PM
Thank you Leanne_T,
one small surprise, mine is showing BT HomeHub6DX😀 but, like your image, does not show any files.
Are you able to access files through this link on your system?
Many thanks
bryanR
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
05-07-2022 02:25 PM
FYI: It's my image. I had a bit of trouble uploading it & @Leanne_T helped me with it.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
05-07-2022 02:36 PM
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
05-07-2022 02:47 PM
Thanks @XRaySpeX, are you able to help with the question about seeing or accessing the files?
thanks
bryanR
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
05-07-2022 03:22 PM
Yes, just click on the router's Computer icon and you'll see the drive and its files below it. You might be asked for a password.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

- 4GEE Wifi Mini Hub not connecting in Mobile Broadband
- Broadband slow loading in Broadband & Landline
- Connecting EETV box to Third Party Router in TV
- Plusnet connection through EE router?? in Broadband & Landline
- EE Smart Hub Plus – Can’t use multiple wired devices via a switch (DHCP issue) in Broadband & Landline