12-10-2023 10:59 AM
Hey all, I have just got my first EE product after always being a Vodafone loyalist...I bought the EE super fast home broadband but when I try to link it to the My EE account, either online or on the app it always gives me the same error. It gives me 4 lines of actual code that looks exactly like this:
{
"code": "500",
"message": "QuotaViolation"
}
When I called them on their support, they were nice but they had no idea how to fix it and said it could be 10+ days before they email me with a solution...I am also up for contract renewal for my phone and don't really have time to wait for 10 days, does anyone know anything of this/has seen this issue before?
Thanks
Seb
12-10-2023 11:42 AM
Try another browser.
12-10-2023 01:19 PM
Have tried on Chrome, Firebox and Edge and still get the same result sadly
12-10-2023 02:42 PM
Hi @Sebastian_J,
Welcome to the EE Community. 🙂
You've done the right thing in reaching out to our Broadband Care Team.
They'll get back to you as soon as soon as our support team have resolved the issue with your account.
James
18-10-2023 06:49 PM - edited 18-10-2023 06:50 PM
Hi EE
I have exactly the same issue and receiving same line of code. Tried all browsers.
Has a solution or fix been implemented?
Thanks
19-10-2023 08:09 AM
Hi @alpha_hunter,
Welcome to the EE Community. 🙂
If you are seeing the same issue with your online account, please get in touch with our Broadband Care Team to report it.
They'll be happy to help.
James
27-10-2023 03:47 PM
Still no, I have heard nothing back from them since I called the on the 12th. Never using EE again honestly, they could have at least emailed me or something...
27-10-2023 04:02 PM
Hi @Sebastian_J
I am sorry this is taking time to get this sorted, the team will be working to resolve this for you.
If you would like an update on this ticket, please give us a call.
Leanne.
12-01-2024 05:20 PM
I have the same problem. I notice it's been an issue since before Nov. Any idea when it will be fixed?
27-02-2024 12:34 PM
having this issue too… successfully found my broadband but then quotaviolation