Connected however no internet.

MintyBubs · ‎10-03-2022

Everything was working well and normal and then suddenly we lost internet. Our smart hub had a solid aqua light but no connection from any of our devices to the internet. Then we reset our hub, it connected and showed a solid aqua light again but still no internet, so I factory reset it and now it is a solid yellow light. Please help.

Norman63 · ‎10-03-2022

Why were we not notified about this maintenance, I work online a lot at night and now have no Internet connection.

This is very poor service, text or email information your customers that they will be without an Internet connection and for how long would be preferable.

00bins · ‎10-03-2022

Where is my broadband service? It has failed!! xxxx x xx. What compensation do you give for failure to deliver the subscribed service? I’ll check with the Ombudsman. Not acceptable.

[Mod edit: Please do not post personal information on the public board. Thanks!]

Lukebearman6 · ‎10-03-2022

Because I seem to have no broadband as well which I have not been notified about?

robrainey · ‎10-03-2022

This is ridiculous - no warning - everything just stops. This is not an inconvenience- it’s utter incompetence and costs me money- who do I sue?

Catherine2022 · ‎10-03-2022

Absolute joke

EE down again

nobody to contact to rectify

have to wait till morning

shambles of a company

XRaySpeX · ‎10-03-2022

@Billywright95 : Mine's the same. I was happily using it until about 01:30 and then it just cut out and came back with BB but no Internet.

I'd expect they'll fix it by early morning.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Natwasted360 · ‎10-03-2022

My Internet is down to was ok about 30mins ago but now will not work

wilsoncpw · ‎10-03-2022

Router has now reset, and back to blue lights. Still not working

Simmo449 · ‎10-03-2022

Was sent a text stating Maintenance starting from yes the 11th but suddenly tonight no internet can’t use tv nothing I rang them told me internet wouldn’t be affected so to find I can’t connect when it wasn’t gonna be done till Friday is frustrating I need get on my banking before Friday why wasn’t we informed it would not be working tonight instead of the 11 th ?

Markgmg · ‎10-03-2022

What the **bleep** put my interweb on this **bleep**ing **bleep** I pay my bill so expect you to keep it on **bleep** **bleep**