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Connected however no internet.

MintyBubs
Visitor

‎10-03-2022 02:06 AM

Everything was working well and normal and then suddenly we lost internet. Our smart hub had a solid aqua light but no connection from any of our devices to the internet. Then we reset our hub, it connected and showed a solid aqua light again but still no internet, so I factory reset it and now it is a solid yellow light. Please help.

185 REPLIES 185
Norman63
Visitor
In response to Ruth53

‎10-03-2022 02:09 AM

Why were we not notified about this maintenance, I work online a lot at night and now have no Internet connection.

This is very poor service, text or email information your customers that they will be without an Internet connection and for how long would be preferable.

00bins
Explorer
In response to Ruth53

‎10-03-2022 02:10 AM - last edited on ‎10-03-2022 07:29 AM by EE Community Moderator

Where is my broadband service? It has failed!! xxxx x xx. What compensation do you give for failure to deliver the subscribed service? I’ll check with the Ombudsman. Not acceptable.

 

[Mod edit: Please do not post personal information on the public board. Thanks!]

Lukebearman6
Explorer
In response to Lukebearman6

‎10-03-2022 02:10 AM

Because I seem to have no broadband as well which I have not been notified about? 

robrainey
Explorer
In response to Ruth53

‎10-03-2022 02:10 AM

This is ridiculous - no warning - everything just stops. This is not an inconvenience- it’s utter incompetence and costs me money- who do I sue?

Catherine2022
Investigator
Investigator
In response to Ruth53

‎10-03-2022 02:12 AM

Absolute joke 

EE down again 

nobody to contact to rectify 

have to wait till morning 

shambles of a company 

XRaySpeX
EE Community Star
EE Community Star
In response to Billywright95

‎10-03-2022 02:12 AM

@Billywright95 : Mine's the same. I was happily using it until about 01:30 and then it just cut out and came back with BB but no Internet.

 

I'd expect they'll fix it by early morning. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Natwasted360
Visitor
In response to Ruth53

‎10-03-2022 02:12 AM

My Internet is down to was ok about 30mins ago but now will not work

0 Helpful
wilsoncpw
Investigator
Investigator
In response to wilsoncpw

‎10-03-2022 02:13 AM

Router has now reset, and back to blue lights.  Still not working

 

Simmo449
Visitor
In response to Ruth53

‎10-03-2022 02:13 AM

  • Was sent a text stating Maintenance starting from yes the 11th but suddenly tonight no internet can’t use tv nothing I rang them told me internet wouldn’t be affected so to find I can’t connect when it wasn’t gonna be done till Friday is frustrating I need get on my banking before Friday why wasn’t we informed it would not be working tonight instead of the 11 th ? 
Markgmg
Explorer
In response to Ruth53

‎10-03-2022 02:13 AM - last edited on ‎10-03-2022 07:16 AM by EE Community Moderator

What the **bleep** put my interweb on this **bleep**ing **bleep** I pay my bill so expect you to keep it on **bleep** **bleep**