Confused about sign up to EE broadband, switch from virgin media and fees

[Roodles]

I wonder if someone can sense check what I have been told please.

I called EE today to cancel my mobile phone contract as the price had got quite high.

They suggested I switch to their broadband, and I can then get a deal on the sim only contract.

I explained that I'm with Virgin media, and that I have 8 months left on my contract. I was told that they would deal with Virgin Media and cover the termination fee.

However reading through the info I have, it looks like this is capped at £300, and VM are likely to charge 90 - 95% of the remaining 8 months (based on VMs info, probably around £480).

Could someone elaborate on what the process is as I am left feeling a bit uneasy and confused!

My thoughts are basically:
Do EE cancel virgin, or do I?
Is the EE termination fee "credit" capped at £300?

Cheers
Rob

[Peter_W]

@Ben570 I'm concerned to hear that hasn't been your experience when speaking with us. 

If you're unhappy with the way a complaint has been handled by our Guides, I would recommend raising this direct with our complaints team using the online webform.

They can reopen this and review what has happened, and if you remain unhappy with the resolution offered, they can then refer this to the Communications Ombudsman for independent review.

Peter