Compensation for days I didn’t have internet

[Spikeymaria]

Why does it take 30 days for compensation to go through and to get an email?

[Mustrum · Accepted solution]

@Spikeymaria  it is tied into your bill, so no doubt processed when the bill is being produced.

There is more info on the Help pages. https://ee.co.uk/help/broadband/fix-problem/automatic-compensation