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Comparision Site

Paully2026
Visitor

‎23-06-2026 09:40 AM

Hi, I used a comparison site to find a better broadband deal than what my current provider offers. However, I was unable to complete the order online, so I called EE, who apparently no longer recognises the deal.  Although they offered to sign me up, they could not match the price listed on the comparison site.  I have never had this problem before.  Do all potential customers have to join via the EE website? It's not a great start.  I have been waiting until I am no longer in contract so that I can join EE for features which allow me to disconnect my children at a set time, otherwise I would have just stayed with my current provider.

 

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1 REPLY 1
Peter_W
EE Community Support Team

‎23-06-2026 12:19 PM

Welcome to the Community, @Paully2026.

If you complete an order through a price comparison website, this will be an offer unique to that platform and can't be replicated elsewhere. 

If you got far enough in the order journey that you received a reference number it's worth quoting this when getting in touch, or alternatively you could try the price comparison option again via a different device or browser.

Peter

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