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Charged for my previous broadband

Iliana
Visitor

‎15-12-2022 12:59 PM

Hi there! Recently EE changed my broadband and my contract ended. But even though I was still charged for my old broadband for some reason. Any help? What I should I do?

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎15-12-2022 01:06 PM - edited ‎15-12-2022 01:08 PM

@Iliana : Which BB products did you have before & now?

Are they both listed under your MyEE for BB?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Mustrum
EE Community Star
EE Community Star

‎15-12-2022 01:39 PM

@Iliana  is the bill your normal one or is it different? Have you had a final bill?

Final bills normally come out around three weeks after you move, and will contain any refunds that may be due.