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Xbox game pass - text message not received

JoshH001
Investigator
Investigator

‎05-12-2022 07:09 PM

Hi there! Recently upgraded our fibre to the 500 package which included 6 months of game pass ultimate. Looking at the other threads, this is messaged to the mobile number associated with your broadband yet I've still yet to receive this 3 months into our new fibre package. Can anyone assist? Thanks in advance 🙂

0 Helpful
3 REPLIES 3
Leanne_T
EE Community Support Team

‎06-12-2022 08:09 AM

Hi @JoshH001

Welcome to the community.

Could you try this Xbox game pass link to see if you can redeem the offer?

Leanne 🙂

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JoshH001
Investigator
Investigator
In response to Leanne_T

‎15-12-2022 08:22 PM

Hi Leanne,

Thanks for the response - unfortunately not, says there's nothing to redeem with my number?

Thanks 

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Christopher_G
EE Community Support Team

‎16-12-2022 08:05 AM

OK thanks for trying, @JoshH001

I suggest speaking to our Mobile Care team so that they can look into this for you.

Let us know how you get on.

Chris

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