05-12-2022 07:09 PM
Hi there! Recently upgraded our fibre to the 500 package which included 6 months of game pass ultimate. Looking at the other threads, this is messaged to the mobile number associated with your broadband yet I've still yet to receive this 3 months into our new fibre package. Can anyone assist? Thanks in advance 🙂
06-12-2022 08:09 AM
Hi @JoshH001
Welcome to the community.
Could you try this Xbox game pass link to see if you can redeem the offer?
Leanne 🙂
15-12-2022 08:22 PM
Hi Leanne,
Thanks for the response - unfortunately not, says there's nothing to redeem with my number?
Thanks
16-12-2022 08:05 AM
OK thanks for trying, @JoshH001
I suggest speaking to our Mobile Care team so that they can look into this for you.
Let us know how you get on.
Chris