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Xbox game pass - text message not received

JoshH001
Investigator
Investigator

Hi there! Recently upgraded our fibre to the 500 package which included 6 months of game pass ultimate. Looking at the other threads, this is messaged to the mobile number associated with your broadband yet I've still yet to receive this 3 months into our new fibre package. Can anyone assist? Thanks in advance 🙂

3 REPLIES 3
Leanne_T
EE Community Support Team

Hi @JoshH001

Welcome to the community.

Could you try this Xbox game pass link to see if you can redeem the offer?

Leanne 🙂

Hi Leanne,

Thanks for the response - unfortunately not, says there's nothing to redeem with my number?

Thanks 

Christopher_G
EE Community Support Team

OK thanks for trying, @JoshH001

I suggest speaking to our Mobile Care team so that they can look into this for you.

Let us know how you get on.

Chris