Changing direct debit date in My EE

[SeanC1977]

Hi 

I'm trying to change my direct debit date through My EE. The online guidance is to:

"log in to My EE. go to Menu > Bills and payments > Direct Debit "

The problem is there are no such options. It's just sending me round in circles. Under My EE there is no "Bills and payments" option - only:

Bills

Pay Your Broadband bill

Manage Account

Upgrade broadband

And all of those options send me round in circles.

Can someone please advise how I do this what should be a simple task?

Cheers!

[Chris_B]

@SeanC1977    If you call customer services they’ll change the date for you.  

[SeanC1977]

Ok cheers, I guess I'll have to, but their online guidance says it's possible to do it online through My EE and it isn't...annoying!

[XRaySpeX · Accepted solution]

@SeanC1977 : You have mistakenly been following instructions for mobile users but you are on Broadband. You cannot change your DD date online for BB, only the method of payment. You'll need to call CS to change your DD date.

[SeanC1977]

D'oh!!

Thanks for your help!

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

[Koren140217]

Yes please 

[Koren140217]

How can I can details for next payment 

[Koren140217]

Thank you 

[Rach_H]

Hi @Koren140217,

Welcome to the Community!

Are you looking to change your payment date or your card details, and is this for your mobile or broadband payment?

Rach