Change direct debit date for home broadband

Rickymanning198 · ‎31-05-2023

I am a mobile as well as home broadband customer.

When I login, I am able to follow the links to change my direct debit date but ONLY for mobile, which I don't need to change.

My home broadband takes the payment just before pay day and I don't always have the funds!

Can somebody please tell me how to change the direct debit date for home broadband?

Thanks!

XRaySpeX · ‎31-05-2023

@Rickymanning198 : You 1st need to add your Home BB a/c to your MyEE. Then you'll be able to change your DD date.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎31-05-2023

@Rickymanning198 : You 1st need to add your Home BB a/c to your MyEE. Then you'll be able to change your DD date.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Catmc88 · ‎13-05-2024

I am also wanting to do this for my broadband how do I add my home BB please