@jonpearce Three parts to the digital voice service as delivered via the EE Smarthub+ Router.
1. The landline is now via the connection on the rear of the Router, all original phone line connection dies.
2. Service is divided into two separate parts, incoming calls and outgoing calls. One may work or start working before the other, ie you may be able to receive but not dial out or in reverse off that condition. After this fact it can take a good 24-48hrs for the transfer old/new to take place and fully function.
3. Services from other landlines, other operators, all the mobile networks etc all have to operate through the EE DV servers and direct to your EE Router. After a couple day's if not working, reset the Router powering it off for five minutes then restarting it. Finally text PHONE to 66033, this will initiate EE to test the DV side off operation, either find a fault or not, but you can expect return text's back and possibly an EE/BT Guide to give you a call, does work on registered mobiles that EE/BT are aware off and if you indeed can send that text! Test the dial out to your mobile, check that caller display and is sending you the correct number you expect to see, sometimes temp number gets assigned by mistake!
