Cannot get broadband bills to link

[SarahA77]

Hi all.

I cannot link my EE broadband account to my EE mobile account like customer services keep telling me “There have been issues with the app but it will be sorted after 12th of April 2024.”  Well guess what EE?  It has not worked.

Please don’t tell me to ring customer services as they are pretty useless, despite them telling me EE are a premium provider.  So far since joining a month ago, I have had no end of issues with my broadband.

Any ideas gratefully received please.  And thank you in advance.

[CM4353567]

+1

I am also unable to see my broadband information within the app or website. I have phoned a few times and they say it will be sorted, but unfortunately still broken.

I too moved from BT to EE. Mobile is fine. Broadband the direct debit comes out, but no details of the bill within the public systems.