Cannot dial out on landline but can receive

Katy62
Investigator
Investigator

‎16-03-2023 08:23 PM

Part way through dialling a number .... I get a continuous, dial?, tone.

The number being dialled can be either a landline ( even 0800 ) or a mobile number, 

Incoming calls can be received.

There is no P/T switch on the phone.

Any guidance please?

0 Helpful
7 REPLIES 7
XRaySpeX
EE Community Star
EE Community Star

‎16-03-2023 08:36 PM

Try dialing 1470 17070. Do you get a dial tone? Does that connect? Does it announce your correct no.?

Is the BB working OK? At usual speeds?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Katy62
Investigator
Investigator
In response to XRaySpeX

‎16-03-2023 08:42 PM

I get the dial tone , but when I get to digit 5 , the dial tone returns.

The BB is working fine.
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XRaySpeX
EE Community Star
EE Community Star
In response to Katy62

‎16-03-2023 08:50 PM

Try just the 5 digits, 17070. I prefix by 1470 just in case you withhold no.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Katy62
Investigator
Investigator
In response to XRaySpeX

‎16-03-2023 10:07 PM

Great! ...that worked and read back the phone number followed by a list of
possible tests.
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Mustrum
EE Community Star
EE Community Star
In response to Katy62

‎17-03-2023 08:27 PM

@Katy62   does that mean you can now other numbers as normal, or just 17070 ?

Katy62
Investigator
Investigator
In response to Mustrum

‎18-03-2023 09:09 AM

sorry my reply was unclear.

The original problem is unresolved.

When I dialled 17070, my landline number was read back to me; then a list of possible tests.

0 Helpful
Leanne_T
EE Community Support Team
In response to Katy62

‎18-03-2023 10:22 AM

Hi there @Katy62 

Thanks for coming here. 

Please get in touch with our Broadband care team and they will get this looked into for you.

Leanne.