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Cannot access account

Chstride
Explorer

‎20-12-2024 10:32 AM

Digital voice installed. Email advised invoice issued go to web or app. Have mobile account but will not link to broadband account

 

0 Helpful
4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎20-12-2024 12:12 PM

Do you have your BB a/c no.?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Peter_W
EE Community Support Team

‎20-12-2024 01:53 PM

Hey there @Chstride, welcome to the EE Community!

What is happening when you try to add your broadband account to your existing login?

If you're getting any errors here, I'd recommend reaching out to our broadband team, and they can look into getting this added at our end.

Peter

Chstride
Explorer
In response to Peter_W

‎22-01-2025 04:23 PM

Have now been in touch innumerable times by phone and web chat. Each time say they will refer up to technical department and get back. No contact and no resolution. Have complained still awaiting response.

0 Helpful
Linzi_H
EE Community Support Team
In response to Chstride

‎22-01-2025 06:17 PM

Thanks for letting us know @Chstride 

I'm sorry to hear that you've had to reach out to us so many times and still don't have a resolution to your query yet. If you have opened a complaint, you can request to speak to a Team Leader over the phone to escalate this higher. 

Linzi