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Cancelling broadband account

eimeardonnelly5
Visitor

‎02-08-2022 02:15 PM

I would like to cancel my broadband account as I am moving country and am not longer in need of the service 

0 Helpful
2 REPLIES 2
Mustrum
EE Community Star
EE Community Star

‎02-08-2022 02:26 PM

@eimeardonnelly5  you will need to contact the Broadband Care Team on 0800 079 8586

 

Other ways are shown on the Help pages

https://ee.co.uk/contact-ee/technical-support/broadband-landline 

XRaySpeX
EE Community Star
EE Community Star

‎02-08-2022 04:13 PM

You need to contact EE giving 14 days notice of cancellation of your BB contract. If you are still within your min term you will be liable to pay early termination fees for the rest of the term.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP