Broadband

[flipsparky360uk]

My broadband router is showing a solid aqua light, the account was activated last Tuesday by an engineer so what going on 

[Chris_B]

@flipsparky360uk   What router ?  What colour is it ?  Can you post a picture of it ?  

[Mustrum]

@flipsparky360uk  has it ever worked?

Is your phone line working?

No one on here has account access, it will be quicker if you give the Broadband Care Team a call on 0800 079 8586

Or see other ways to contact them

https://ee.co.uk/contact-ee/technical-support/broadband-landline 

[flipsparky360uk]

It's the grey router and yes there is Internet but a solid blue light say there is a problem with the connection, I have been trying to ring customer service since 9am this morning and the number is saying that it's not recognised 

[James_B]

Hi @flipsparky360uk,

A solid aqua light indicates the hub is working as it should. Are you able to connect to the internet?

James

[flipsparky360uk]

A solid green light is what should be displayed when it's working fine, a solid aqua light indicates that there is a problem with the connection. Why isn't the customer service number not working 

[James_B]

Which router are you using @flipsparky360uk? A solid green light is only displayed on start up for both the Smart Router and the Smart Hub.

Are you able to connect to the internet?

James

[XRaySpeX]

No, that's not correct for an EE Smart Hub. Solid Aqua mean BB is perfectly OK. Solid Green means it's starting up.

Just which router do you have? Just read its name off from its label or post a pix.