Cancelled contract and payment is still taken

[FrustratedEE26]

I have called to cancel a contract and EE still took the payment . Who should I contact 

[Chris_B]

@FrustratedEE26  You give 30 days notice to terminate so if your bill is produced in this 30 days you’ll paid it and be refunded any over payment. 

[JimM11]

@FrustratedEE26 That will be EE Accounts, good luck doing it, and keep at it especially if you are no longer a customer, but keep your DD open for any refunds that you will need a manager to approve and apply! Once billing is in the pipeline there is no stopping it!