Cancellation fee for previous subscription

Markw73 · ‎20-12-2025

I have emailed the switch team more than once to arrange for my cancellation fee to be credited to my de account

the team have failed to respond to any of my emails so I feel the £265 bill I have had to pay to sky for cancelling my broadband is not going to be paid to me

JimM11 · ‎20-12-2025

@Markw73 As long as you have complied with everything that was requested and e-mailed all the documents required, then raise a complaint is the next step!

Switching Credit | Broadband Help | EE

Make a Complaint | Contact Us | EE

View solution in original post

JimM11 · ‎20-12-2025

@Markw73 As long as you have complied with everything that was requested and e-mailed all the documents required, then raise a complaint is the next step!

Switching Credit | Broadband Help | EE

Make a Complaint | Contact Us | EE

XRaySpeX · ‎20-12-2025

See if it appears in your next bill before making a complaint.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Christopher_G · ‎21-12-2025

Hi @Markw73

Welcome to the community.

I'm sorry to hear that you haven't had that credit yet. I see you've been given some great advice here already. If the credit isn't on the next bill, I recommend following the advice from @JimM11 and @XRaySpeX and fill in our complaints form, so that it can be looked into further.

Hope you get sorted.

Chris