03-11-2025 05:11 PM
I have switched off the ‘auto renew’. Does this mean I have cancelled the subscription and will not be charged £12.00 per month, or do I have to physically cancel it. I dread the thought of trying to ring due to previous experiences.
04-11-2025 09:04 AM
Hi @Debeps
Welcome to the community.
When you say you cancelled the auto renew, was this in your EE account or through your Xbox account?
Michael
04-11-2025 09:53 AM
Through my EE a/c as prompted by the email I received, under manage my gaming tab.
04-11-2025 10:14 AM - edited 04-11-2025 10:14 AM
Thanks @Debeps. If you have cancelled the auto renewal, it should automatically stop at the end of the free period.
If you do find that it carries on beyond this, then it would need a call to our customer service guides so they can remove it for you.
