Cancel broadband/phone line

[sarahlea70]

How do I cancel my broadband and phone line.  My dad is very ill in hospital I haven't got time to spend hours on the phone trying to talk to someone! 

Our broadband is awful keeps dropping out and buffering. And way to expensive for such a poor service. Shame as it's been great untill couple of months ago 

[XRaySpeX · Accepted solution]

If you no longer want any BB at your location, you phone EE on the Freephone no. (Opt 3) in my sig. and give 14 days notice.

[Christopher_G]

Hi @sarahlea70 

Welcome to the community. I'm sorry to hear that your Dad is unwell.

As @XRaySpeX said, this is something you will need to speak with our Broadband Care team about.

Chris

[mokhtar1957]

Contrat end on 05/09/2023

[mokhtar1957]

Hello,

I need to cancel broadband connection and phone

[XRaySpeX]

@mokhtar1957 : Then phone CS as above.

[mokhtar1957]

Cancel broadband service and phone 

[XRaySpeX]

@mokhtar1957 : This user discussion forum does not cancel contracts. You need to call CS as above.

[Pigbladder]

I'm also cancelling mine. High price for a poor service. At least twice a day my broadband/router will cut out and the speeds I get are laughable, all for in excess of £40 a month. I'm about to go over to Virgin and get 150Mbps for £26 a month. No brainer.

[Oleksandr2]

Cancel Broadband