Cancel broadband/phone line

sarahlea70 · ‎19-06-2023

How do I cancel my broadband and phone line. My dad is very ill in hospital I haven't got time to spend hours on the phone trying to talk to someone!

Our broadband is awful keeps dropping out and buffering. And way to expensive for such a poor service. Shame as it's been great untill couple of months ago

XRaySpeX · ‎19-06-2023

If you no longer want any BB at your location, you phone EE on the Freephone no. (Opt 3) in my sig. and give 14 days notice.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

XRaySpeX · ‎19-06-2023

If you no longer want any BB at your location, you phone EE on the Freephone no. (Opt 3) in my sig. and give 14 days notice.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Christopher_G · ‎19-06-2023

Hi @sarahlea70

Welcome to the community. I'm sorry to hear that your Dad is unwell.

As @XRaySpeX said, this is something you will need to speak with our Broadband Care team about.

Chris

mokhtar1957 · ‎07-08-2023

Contrat end on 05/09/2023

mokhtar1957 · ‎07-08-2023

Hello,

I need to cancel broadband connection and phone

XRaySpeX · ‎07-08-2023

@mokhtar1957 : Then phone CS as above.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

mokhtar1957 · ‎07-08-2023

Cancel broadband service and phone

XRaySpeX · ‎07-08-2023

@mokhtar1957 : This user discussion forum does not cancel contracts. You need to call CS as above.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Pigbladder · ‎21-08-2023

I'm also cancelling mine. High price for a poor service. At least twice a day my broadband/router will cut out and the speeds I get are laughable, all for in excess of £40 a month. I'm about to go over to Virgin and get 150Mbps for £26 a month. No brainer.

Oleksandr2 · ‎23-10-2023

Cancel Broadband