i’ve moved home

Kazzypug · ‎23-10-2023

i’ve moved home since the 9th of october and i don’t want to be with your company anymore. my last address was ************** and i’m still getting billed for a service i’m not using.

[mod edit: personal details removed from the forum]

XRaySpeX · ‎23-10-2023

Altho' you have moved you are still in contract for EE BB at your old place. You need to cancel it. You need to phone EE on the Freephone no. (Opt 3) in my sig. and give 14 days notice.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

Gareth43 · ‎23-10-2023

Hey there you would need to ring up CS on no one on here as access to you’re account to help with this this thanks

G Alston
iPhone 15 Pro Max

Chris_B · ‎23-10-2023

@Kazzypug you’re still being billed because you’re in probably still contract the contract is against you not your property.

You should have a read of THIS

XRaySpeX · ‎23-10-2023

Altho' you have moved you are still in contract for EE BB at your old place. You need to cancel it. You need to phone EE on the Freephone no. (Opt 3) in my sig. and give 14 days notice.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)