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Can`t see bill. This service isn’t working right now, this has been like it for

Maddy666x
Investigator
Investigator

‎13-03-2025 02:01 PM

This service isn’t working right now, this is what comes up when signing into EE. This has been like it for weeks.

0 Helpful
5 REPLIES 5
Schockwave
EE Community Star
EE Community Star

‎13-03-2025 03:35 PM

@Maddy666x , where are you looking at your bill? If it is not working right now, you may need to ring customer service to refresh your account, then register again, but make sure that the app is up to date, or are you logging in via the website?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
Maddy666x
Investigator
Investigator
In response to Schockwave

‎13-03-2025 11:09 PM

Logging in via the website.
0 Helpful
Michael_D
EE Community Support Team
In response to Maddy666x

‎14-03-2025 08:44 AM

Does the same thing happen if you try to view the bill in the EE app @Maddy666x?

Have you tried to clear the cookies and cache from your browser, or been able to try another browser or device?

Michael

Maxine-Andy
Visitor

‎01-05-2025 06:49 PM

For over 2 weeks now have same issue unable to see my bills on the EE website it just says Oops something went wrong try again. Annoyingly after a few failed attempts it then says please try on the website, however we are attempting to view our bills on the website we are not using the app?? Looking on here not sure if anyone has a solution? Thanks in advance.

 

0 Helpful
JimM11
Brilliant Contributor
Brilliant Contributor
In response to Maxine-Andy

‎01-05-2025 08:04 PM

@Maxine-Andy As per @Schockwave has suggested, follow that information.

0 Helpful