Can’t link my New EE broadband to my account.

[Profile closed]

Hello,

I’ve just moved my broadband onto New EE,  it can’t locate the new product on my EE app (or online account). I have tried linking it, but keep getting an error message telling me there’s a problem and to ring up as ‘we need to check a few things.’ I rang up and the operator sent a message to the appropriate department. I rang five days later and this time the operator spoke to a colleague then informed me that EE are having problems linking accounts at the moment, but couldn’t offer any assistance other than telling me to wait.

does anyone out there know what’s going on, or have any suggestions as to the way forward?

[Rach_H]

Hi @brianireland194,

Welcome to the Community!

I'm sorry to hear about the trouble you're having with your account, and this hasn't been resolved after speaking with our team. When you've called back have the team advised they will raise this, or that it was raised previously, and still being looked into?

Rach

[brianireland194]

3 times they have advised that is been passed to tech team and it should be
rectified in 5 days I am still waiting now nearly 3 weeks

[Rach_H]

I'd recommend giving the team another call @brianireland194 and asking to raise a complaint and speak with a team leader. They may not be able to resolve this today, but they will continue to reach out to you until this is resolved.

Rach