Can’t link broadband account

[Samstone1984]

My BT account was recently taken over by EE.  I am trying to set-up my account in the App / Website - but when trying to link my broadband product I get a message saying my account number is invalid.

I’m using the account number which was sent to me in my EE welcome email.

Any help or advice would be much appreciated 

[Neil-O]

Hi @Samstone1984 I'm sorry that it's not accepting your account details. If you contact customer service on 150 From your EE mobile or any other phone 0330 123 1105 they'll raise a case to get this sorted.

Thanks
Neil

[Harrisp]

The same thing has happened to me. I was sent an email inviting me to view my bill, I tried to link my account and got this message

 

[davetheobald]

Just researching this option myself.

I don't think I'll bother doing it online if this is the hassle.