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Community Activity
My contract ends soon. Want to switch to pay as you go
Hi my contract end soon, so I want to switch to pay as you go. Can I do it online? please let me know .
Ongoing EE Broadband Issues – Packet Loss, Latency, Jitter – Still Not Resolved
Ongoing EE Broadband Issues – Packet Loss, Latency, Jitter – Still Not Resolved After Multiple Engineer Visits!Hi all,I’m reaching out to see if anyone else is experiencing similar issues or has managed to get this resolved.I’ve been having serious b...
Roaming billing woes
During May this year I had a week in Lanzarote with my family. Three of us have sim only contracts all under one account, the other person also happened to be an ee customer. Before arriving in Lanzarote, I increased the spend cap from £0 to £20, to ...
EE no longer making it viable to consider upgrading
Into the final month of my contract and whilst i had been holding out to see if EE would be stocking the new Xperia 1 VII, alas to no avail. So been using freetime to look at alternative phones (i've used sony phones since early 2000s).Last week i go...
FTTP Install too low
We had FTTP installed when we moved in but the cable crosses the driveway and is worryingly low, restricting access for some delivery vehicles. The installer only had a ladder with him so the fibre only reaches the house part way up the property. Who...
unable to access my Business account online. Been over 6 months
I have been unable to access my EE business account online since porting over from a personal account. Despite contacting multiple departments and sending a recorded delivery complaint letter, the issue remains unresolved. I am repeatedly told that i...
Resolved! Urgently need to speak to someone at EE but office is shut til tomorrow???
My phone has been stolen and in order to get my insurance claim accepted, I need to:1) speak to EE and get them to bar/block my phone2) order a new SIM and confirm dateBUT despite them claiming to have a 24/7 helpline, it's closed- is there anyone I ...
Port/Move Digital Home number to another VOIP provider
HiI have have FTTP.So Digital Home is a rolling 30 day contract and to cancel it you have to give 30 days notice.To port/move my number to another 3rd party VOIP provider, what is the best route?1a. Contact EE, give notice/request cancellation1b. Aft...
I am unable to locate by previous statements.
I would like to access my previous statements for my accounts but all I can see is what is paid mothy by direct debit.Please can you advise how I can do access them .
